Terms of sale

1. About these terms

These terms apply to every order placed on albinasi.com by a consumer. The seller is NTUK Ltd (Office 7, 35-37 Ludgate Hill, London, England, EC4M 7JN, United Kingdom). By placing an order you confirm that you are 18 or over and that you have read these terms, the privacy policy and the returns policy.

2. Products and prices

• All prices are in euros and include the VAT of your delivery country. Shipping costs are shown in your bag and at checkout before you pay.
• Product photos are for guidance. Colours can look slightly different on screen.
• Some products are hygiene products that are sealed for your protection (see section 7).

3. Placing an order

1. Add products to your bag and go to checkout.
2. Enter your email address and delivery address and choose a payment method.
3. Check the summary and press the button to pay. This is your order with an obligation to pay.

We email you an order confirmation straight away. The contract is made when we send you this confirmation. If a product is unexpectedly out of stock, we tell you as soon as possible and refund you in full for anything we cannot send.

4. Payment

You pay at checkout with one of the payment methods shown. Your payment is handled by our payment provider; we never see or store your full card details. We do not send your order until payment is confirmed.

5. Delivery

We deliver to addresses in the European Union shown at checkout. We do not deliver to the Canary Islands, Ceuta, Melilla or outside the EU. Delivery times and costs are in our shipping policy. Parcels are sent in plain, unbranded packaging with no description of the contents and no invoice or prices inside.

If a parcel cannot be delivered because the address was wrong or it was not collected, the carrier returns it to us. We refund the product price once it is back, minus the actual cost of the original and return shipping.

6. Right of withdrawal (cancelling your order)

You can cancel your order within 14 days of receiving it, without giving a reason. How to do this, the exceptions and the model withdrawal form are in our returns policy.

7. Sealed hygiene products

For health and hygiene reasons, intimate products (such as sex toys, lubricants and intimate care products) that are delivered sealed cannot be returned once the seal has been broken, unless they are faulty. This is an exception to the right of withdrawal under EU law (Directive 2011/83/EU, Article 16(e)). You confirm this when you order.

8. Legal guarantee

All products come with the legal guarantee of conformity of at least 2 years from delivery. If a product is faulty or not as described, contact us through the contact form with your order number and a photo. We will repair or replace it, or refund you if that is not possible, at no cost to you.

9. Liability

We are responsible for foreseeable loss caused by our failure to meet these terms. We are not responsible for loss caused by using products in a way other than intended. Read and follow each product's instructions and safety information. Nothing in these terms limits liability that cannot be limited by law.

10. Applicable law

These terms are governed by the law of England and Wales. As a consumer living in the EU you also keep the protection of the mandatory consumer laws of your country of residence, and you can bring a claim in the courts of your country.

11. Changes

We may update these terms. The version that applies to your order is the one on the site when you placed it.

Last updated: November 13, 2026.