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Albinasi

Returns and right of withdrawal

Your 14-day right of withdrawal

You can withdraw from your purchase within 14 days of the day you (or someone you name) receive the products, without giving a reason. If your order arrives in several parcels, the 14 days start when the last one arrives.

Exception: opened hygiene products

Intimate products that are delivered sealed (such as sex toys, lubricants and intimate care products) cannot be returned once the seal has been broken, for health and hygiene reasons (Directive 2011/83/EU, Article 16(e)). Unopened, sealed products can be returned as normal. Faulty products can always be returned (see below).

How to return a product

  1. Tell us within 14 days that you want to withdraw. Use the contact form and choose "A return or faulty item", or send the model form below. Include your order number and the products you are returning.
  2. We reply by email with the return address and instructions.
  3. Send the products back within 14 days of telling us, unused and in their original, sealed packaging. You pay the cost of sending them back. Keep the proof of postage.

Your refund

We refund the price of the returned products and the original standard delivery cost within 14 days of receiving your withdrawal. We may wait until the products are back with us, or until you show proof that you have sent them, whichever is first. We use the same payment method you paid with, at no extra cost to you. If you chose a more expensive delivery than our standard one, we only refund the standard cost. If a returned product has been used or damaged beyond what is needed to check it, we may reduce the refund accordingly.

Faulty, damaged or wrong products

If a product arrives faulty, damaged or not what you ordered, contact us within 14 days of delivery with your order number and a photo. We arrange a replacement or a full refund at no cost to you, including postage. Your 2-year legal guarantee also covers faults that appear later.

Model withdrawal form

Complete and send this form only if you want to withdraw from the contract.

  • To: NTUK Ltd, Office 7, 35-37 Ludgate Hill, London, England, EC4M 7JN, United Kingdom, via the contact form at albinasi.com/legal/contact
  • I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
  • Ordered on / received on:
  • Order number:
  • Name of consumer(s):
  • Address of consumer(s):
  • Date:

Last updated: November 13, 2026.